Terms of service

Overview

Welcome to Sweet Bros.

These Terms of Service explain the terms that apply when you visit, browse or make a purchase from the Sweet Bros website.

Throughout these Terms, “Sweet Bros”, “we”, “us” and “our” refer to Sweet Bros. “You” and “your” refer to the person using our website or purchasing from us.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

By using our website or placing an order with us, you agree to these Terms together with our:

Privacy Policy
Refund & Returns Policy
Shipping Policy
Cookie Policy

Please read these Terms carefully before placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Us

Sweet Bros is an online sweet retailer operating in the United Kingdom.

Trading name: Sweet Bros
Email: info@sweet-bros.co.uk

2. Using Our Website

You may use our website for lawful purposes only.

When providing information to us, including when creating an account or placing an order, you must make sure that the information you provide is accurate, complete and up to date.

You are responsible for keeping any account password or login details secure.

You must not misuse our website, attempt to gain unauthorised access to it, knowingly introduce viruses or malicious software, interfere with its operation or use automated systems to extract content without our permission.

We reserve the right to restrict or suspend access to the website where we reasonably believe it is being misused.

3. Age & Purchases

You must be aged 18 or over to enter into a purchase contract with us, or place an order with the involvement and permission of a parent or legal guardian.

If you allow a child or other person to use your device, account or payment method to make a purchase, you are responsible for that purchase where permitted by law.

4. Our Products

We make every reasonable effort to describe and display our products accurately.

Because sweets can naturally vary in colour, size, shape and appearance, the product you receive may not look exactly the same as photographs shown on our website.

Product packaging may also change from time to time.

Images are provided for illustrative purposes unless specifically stated otherwise.

Where products are sold by weight, the stated weight refers to the quantity provided in accordance with the applicable product description.

All products are subject to availability.

We may change or discontinue products without notice, but this will not affect orders that we have already accepted.

5. Ingredients & Allergens

Please read all ingredient and allergen information carefully before purchasing or consuming our products.

Ingredient information supplied by manufacturers may change from time to time. Where applicable, you should always check the information shown on the packaging you receive before consuming a product.

If you or the intended recipient has a food allergy, intolerance or specific dietary requirement, please contact us at info@sweet-bros.co.uk before placing an order if you are unsure whether a product is suitable.

Product images should not be relied upon as a substitute for ingredient or allergen information.

6. Build Your Own & Custom Products

Certain Sweet Bros products allow you to select your own sweets or customise the contents of your order.

You are responsible for checking your selections before completing your purchase.

Once preparation of a customised order has begun, we may be unable to change or cancel it.

Build Your Own products and other goods made specifically according to your selections may also be excluded from the normal change-of-mind cancellation right where permitted by law.

This does not affect your rights where an order is faulty, damaged, incorrect or not as described.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After placing an order, you will normally receive an automated order confirmation.

Receiving an order confirmation does not necessarily mean that we have accepted your order.

We may refuse or cancel an order where, for example:

a product is unavailable;
there is an obvious pricing or description error;
payment cannot be authorised;
we are unable to deliver to the address supplied;
we reasonably suspect fraudulent activity; or
purchasing restrictions apply.

Where we cancel an order after payment has been taken, we will refund the relevant amount.

Please check your order details carefully before completing checkout.

8. Prices & Payment

All prices are shown in pounds sterling (£) unless stated otherwise.

Prices shown at checkout will include applicable UK taxes where required.

Delivery charges, where applicable, will be shown before you complete your purchase.

You must provide valid and authorised payment details.

We may change our prices at any time, but changes will not affect orders that have already been accepted.

If we discover an obvious pricing error, we may contact you before processing the order and give you the opportunity to purchase the product at the correct price or cancel the order.

9. Promotions & Discount Codes

From time to time we may offer discount codes, promotions or special offers.

Unless we state otherwise:

promotions cannot be exchanged for cash;
only one discount code may be used per order;
promotions may have minimum-spend requirements;
certain products may be excluded; and
promotions may be withdrawn or changed before an order is placed.

Any specific terms shown alongside a promotion will also apply.

Promotional terms will not affect your statutory rights.

10. Shipping & Delivery

Available delivery options and charges will be shown during checkout.

Any delivery dates or times shown on our website are estimates unless we expressly agree otherwise.

We will take reasonable steps to deliver your order within the estimated timeframe.

Unless another delivery period has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days.

Goods remain our responsibility until they come into the physical possession of you, or another person you have nominated to receive them.

An exception may apply where you independently arrange a carrier that we did not offer as a delivery option.

Please ensure that your delivery address is complete and accurate when placing your order.

If you provide an incorrect address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

11. Missing or Damaged Deliveries

Please contact us as soon as reasonably possible if your order:

does not arrive;
arrives damaged;
contains an incorrect product; or
is missing an item.

Email info@sweet-bros.co.uk with your order number and details of the issue.

We may ask for photographs of the product, packaging, shipping label, batch information or best-before information to help us investigate.

12. Cancellation, Returns & Refunds

Your rights to cancel or return an order are explained in our Refund & Returns Policy.

Consumers purchasing online generally have a 14-day cancellation period for eligible products, followed by a further 14 days in which to return them. However, exceptions can apply to personalised/custom-made products, perishable products and certain sealed goods once opened for health or hygiene reasons.

These exceptions may therefore apply to some Sweet Bros products, particularly customised Build Your Own products and opened food products.

Nothing in our Returns Policy or these Terms limits your rights where goods are faulty, damaged, not as described or otherwise fail to meet the standards required by law.

Goods supplied to consumers must be as described, of satisfactory quality and fit for purpose.

13. Product Availability & Substitutions

All products are subject to availability.

We will not make significant substitutions to an order without making this clear where your individual product selection forms an important part of what you have purchased.

If we cannot supply a product you ordered and an appropriate solution cannot be agreed, we may cancel and refund the affected product or order.

14. Gift Cards

Where Sweet Bros gift cards are available, any additional conditions displayed when purchasing or using the gift card will apply.

Gift cards cannot normally be exchanged for cash except where required by law.

Your statutory rights are unaffected.

15. Intellectual Property

Unless otherwise stated, the content available through the Sweet Bros website, including our:

Sweet Bros name and branding;
logos;
illustrations;
graphics;
photography;
videos;
written content;
website design; and
other original materials

is owned by or licensed to Sweet Bros and is protected by applicable intellectual-property laws.

You may access the website for your own personal, non-commercial use.

You must not reproduce, copy, distribute, modify, sell or commercially exploit our content without our prior written permission.

Third-party names, logos and trademarks remain the property of their respective owners.

16. Reviews, Photos & User Content

Where you submit a review, photograph, comment or other content to Sweet Bros, you confirm that:

you have the right to submit it;
it does not infringe another person's rights;
it is not unlawful, threatening, abusive, defamatory or misleading; and
it does not contain malicious software.

Where you voluntarily submit content for publication or promotional use, you grant Sweet Bros permission to display, reproduce and use that content in connection with operating and promoting Sweet Bros.

We may remove user-submitted content where we reasonably consider it inappropriate, unlawful or in breach of these Terms.

17. Third-Party Links & Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability or practices of websites that we do not operate.

You should read the relevant third party's terms and privacy information before using their services.

18. Shopify

Our online store is hosted using Shopify.

Shopify provides technology that enables us to operate our online store, but your contract for the purchase of Sweet Bros products is with Sweet Bros, not Shopify.

19. Privacy

We process personal information in accordance with our Privacy Policy.

Shopify and other service providers may also process information where necessary to provide services such as website hosting, payments, delivery, analytics and fraud prevention.

Please see our Privacy Policy for further information.

20. Website Errors

We try to keep all information on our website accurate and up to date.

Occasionally, information may contain errors relating to matters such as:

prices;
product descriptions;
promotions;
availability;
delivery charges; or
product information.

Where an error occurs, we may correct it as soon as reasonably possible.

Where an error affects an order you have already placed, we will contact you where appropriate.

21. Availability of the Website

We do not guarantee that our website will always be available without interruption.

We may temporarily suspend or restrict access for maintenance, security, technical problems or circumstances beyond our reasonable control.

This does not affect any rights you have in relation to an order already placed.

22. Our Responsibility to You

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

Where you are purchasing as a consumer, we are not responsible for business losses such as loss of profit, loss of business or loss of commercial opportunity.

UK consumer-contract terms cannot simply remove statutory rights or broadly exclude responsibility where a trader is at fault.

23. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances genuinely outside our reasonable control.

This may include severe weather, transport disruption, postal or courier disruption, major technical outages, industrial action or other exceptional events.

Where such an event materially affects an order, we will take reasonable steps to keep you informed and resolve the situation.

Your statutory rights remain unaffected.

24. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our business, website, products or applicable law.

The version that applies to your purchase will normally be the version in force when your order is placed.

The current version will always be available on this page.

25. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections that apply where you live.

Nothing in these Terms is intended to prevent a consumer from bringing proceedings in a court they are entitled to use under applicable law.

26. Contact Us

Questions regarding these Terms or an order can be sent to:

Sweet Bros
Email: info@sweet-bros.co.uk